Shop for Coffee
Shop for Coffee
Service, Shipping, Security, and Returns
We've been in business, shipping tens of thousands of orders, for almost a decade. We take great pride in our customer service record. Our team is small, but mighty!
Customer Service Policy
Can best be summed up thusly: We want you to be happy. Generally we try to accomplish this by making it easy and pleasant to buy awesome coffees at afforable prices and have them arrive promptly and well-packaged.
Credit card policy (protection of your billing information): Your information is protected by secure SSL certificate provided through BigCommerce's securely hosted checkout. We do not store your credit card information on-site, which makes the most common forms of credit card data theft impossible.
Email policy (potection of your personal privacy and inbox): We hate spam! We have never shared a customer's information with anyone, and we never will. Period.
We send newsletter emails to our subscribed customers to inform them of our monthly sales, which amounts to two emails per month: the primary newsletter, plus a reminder a day or two before the sale will end. (We started sending the reminders last year because many customers were sad about missing the sales, and we want you to be happy!) You can unsubscribe from the sale newsletters, but we are proud to say the vast majority of our customers find our newsletters valuable and informative. Many have been subscribed for over half a decade.
You may return unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). To arrange this, please contact us. When returning product for a refund, you should expect to receive refunds within a business day of discussing it with us, or when the product arrives here, whichever is sooner.
You can also exchange coffees you just plain don't like. We stand by our coffees 100%. If you don't enjoy your coffee, contact us and let us know that you'd like to exchange it. We will happily help guide you toward a coffee that will better please your unique palate.
We want you to be happy. If you're not happy, please let us know how we can make it better, even if you're not sure whether the situation qualifies as a return or exchange. Sometimes we can work out another solution, like store credit or free samples in your next order. Or we might be able to help you adjust your roasting/brewing to get a more satisfactory result.
We ship to the USA and all associated territories, as well as Canada. The vast majority of items ship via USPS Priority, but very heavy orders may ship via UPS Ground. If you must have USPS Priority, you can select that option during checkout.
Over 90% of orders ship next business day. Orders placed in the morning may even ship same-day. This holds true even during the holidays. We are proud of our shipping record!
When your order ships, you should receive an email with a tracking number. If you do not receive this email within 48 hours, and you have already tried checking both your email spam folder and your Len's Coffee order history to see if the tracking number can be found there (or if you checked out as a guest), please contact us and we'll get it sorted out for you.
If you have any problems with your order, please contact us ASAP and we will help you resolve them to your satisfaction.